There was a good cultural match between ourselves and Wayfare. Pragmatic, simple, down to earth, with a dedicated team, adjusted to our methodology. For us it is important that the team members are communicative and enjoying what they are doing, since this will be a collaboration for the long run, so we want stability.
After a few previous failed attempts with other outsourcing companies, based on gut-feel, Wayfare was the best for achieving our desired result.
What surprised me the most about Wayfare? The fact that they are in it for the long run.